Returns
You may request a return within 14 days of receiving your order.
To be eligible:
• Item must be unused and in original condition
• Item must be returned in original packaging
Non-Returnable Items
Items that show signs of use or do not meet the conditions above will not be accepted.
Refunds
Once your return is received and inspected, you will be notified of approval. If approved, refunds are issued to the original payment method within a few business days.
Return Shipping
Return shipping costs are the responsibility of the customer. If the item is defective or incorrect, we cover the return.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly.
Exchanges
We do not offer direct exchanges. You may return the item and place a new order.
Contact
For all return or refund requests:
Contact@cogninsolutions.com